Contact Us
We are happy to assist you with questions about avyellelive products, orders, shipping, returns, refunds, website information, or general customer service matters.
Customer Service Email:
When contacting us about an existing order, please include your order number and the email address used when placing the order whenever possible. Providing this information helps us identify your order and respond more efficiently.
For questions involving a damaged, incorrect, defective, or otherwise problematic item, please provide a brief description of the issue and, where appropriate, clear photographs showing the product and the relevant problem. This information may help us evaluate the situation and provide an appropriate solution.
You may also contact us before placing an order if you have questions about product appearance, sizing, materials, care, availability, shipping charges, returns, or other purchasing considerations.
Please make sure the email address entered when placing your order is correct so that you can receive order confirmations, shipping information, and customer service communications.
All customer service inquiries should be sent to:
We will make reasonable efforts to review and respond to customer inquiries as soon as practicable. Response times may vary depending on inquiry volume, weekends, holidays, or the complexity of the request.
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