Return Policy
avyellelive wants customers to feel confident when purchasing from our store. We accept eligible returns and provide refunds in accordance with this Return Policy.
To request a return, please contact our customer service team at service@avyellelive.com before sending an item back. Please include your order number, the email address associated with the purchase, the item you wish to return, and the reason for the return.
Returned items should be in their original or substantially original condition and should not show unreasonable signs of wear, damage, alteration, misuse, or improper handling. Where applicable, original packaging, accessories, inserts, and other components supplied with the product should also be returned.
Items that have been intentionally damaged, materially altered, excessively worn, or returned in a condition that prevents reasonable resale may not qualify for a full refund, except where applicable consumer protection laws provide otherwise.
If your item arrives damaged, defective, or incorrect, contact service@avyellelive.com as soon as reasonably possible. We may request photographs showing the item, packaging, shipping label, or relevant damage so that we can evaluate the issue.
Customers should not return products to an address without first obtaining return instructions from avyellelive. Sending a package to an unauthorized address may delay the return process or prevent us from properly identifying the returned order.
Once a return is received, we may inspect the item to confirm that it meets the applicable return requirements. If the return is approved, the applicable refund will be processed.
Approved refunds are generally issued to the original payment method used for the purchase. The amount of time required for the refund to appear may depend on the customer's bank, credit card provider, payment processor, or other financial institution.
Original shipping charges are generally separate from the merchandise purchase and may not be refundable unless the return results from an error by avyellelive, a defective product, a damaged item, or where required by applicable law.
Return shipping expenses may be the responsibility of the customer for ordinary preference-based returns unless otherwise stated during the return authorization process or required by law.
If a returned package is lost before it reaches the designated return destination, responsibility may depend on the shipping method used and the circumstances of the return. Customers are encouraged to retain return shipping documentation and tracking information.
For all return and refund questions, please contact: