FAQ
What type of products does avyellelive sell?
avyellelive specializes in bohemian-inspired jewelry, with a particular focus on necklaces and complementary accessories. Our collections may feature beads, stones, decorative pendants, layered elements, metal details, earthy colors, and other design elements associated with relaxed and expressive bohemian style.
Will the product look exactly like the photographs?
We make reasonable efforts to display product colors, details, proportions, textures, and finishes accurately. However, colors may appear slightly different depending on screen settings, lighting conditions, photography, and device type. Products featuring natural-looking stones, beads, textured materials, or artisan-style components may also show minor variations in pattern, shade, shape, or texture.
How much does shipping cost?
Our current shipping charges are:
Expedited Shipping: $8.99
Free Shipping: Available for orders of $49.00 or more.
Standard Shipping: $5.99 for orders from $0.00 to $49.00.
Shipping charges shown during checkout are based on the order value and the shipping option selected or available for the order.
How do I qualify for free shipping?
Orders totaling $49.00 or more qualify for Free Shipping. The qualifying amount is based on the applicable order subtotal displayed during checkout. Any applicable discounts, taxes, or adjustments may affect whether an order meets the free-shipping threshold.
Do you accept returns?
Yes. avyellelive accepts eligible returns in accordance with our Return Policy. Items should be returned in appropriate condition and must meet the return requirements described in the policy.
Do you offer refunds?
Yes. Eligible returned orders may receive a refund after the return has been received, reviewed, and approved. Refunds are generally issued to the original payment method unless another method is required by applicable law or agreed upon by avyellelive and the customer.
What should I do if I receive a damaged or incorrect item?
Please contact service@avyellelive.com and provide your order information together with photographs showing the item and the issue. We will review the information and work with you toward an appropriate resolution.
Can I change or cancel an order?
If you need to request an order change or cancellation, contact service@avyellelive.com as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.
How can I contact avyellelive?
For customer service, order questions, shipping inquiries, returns, refunds, or product questions, please email:service@avyellelive.com